Total Quality Management (TQM) : Tools & Techniques




21.00 Hours.




About the Course: 

The TQM is a philosophy that can be implemented in the different organisation. In this course, we’ll discuss various philosophies of TQM and its salient features as chanted by Quality Gurus. TQM gained momentum in the backdrop of the Ford inspired mass-production which escalated several quality challenges. The TQM emerged from the manufacturing sector and crept into the services sectors. The benefits of the quality management practice are adequately documented in India and the rest of the world. Several companies tweaked and implemented it according to their requirements. It effectively involves everyone from top management to the shop floor workers to enthusiastically participate as a team.

You’ll be able to learn:  

The course covers various aspects of TQM and will be delivered through video/2D /3D / Animation lectures that include :

  • Basic Definitions of Quality & Historical Development of TQM
  • Introduction to TQM - Philosophies, Principles & Concepts
  • Introduction to TQM - Contributions of Edward Deming & Philip Crosby
  • Introduction to TQM - Contributions of Joseph M Juran
  • Quality Gurus & Their Contributions, Efforts of Walter Shewhart & Edward Deming
  • Quality Gurus & Their Contributions
  • Philosophies of Quality Gurus
  • Understanding TQM - Japanese Approach to TQM
  • Understanding TQM - Motivation for Starting TQM in Japan
  • Understanding TQM - Japanese Approach of Long Term Planning For TQM
  • Understanding TQM - Organizing & Planning for Quality in Japan
  • Organizational Culture
  • Strategic Planning & SWOT Analysis
  • Strategic Planning & Strategic Programming
  • Vision, Mission, Objectives, Goals, Targets & Action Plans
  • Leadership & Commitment of Top Management in Implementing TQM
  • Team Building & Evolution
  • Team Dynamics & Conflict Management
  • Management Styles
  • Change Management
  • Managing Change
  • Motivation - Principles & Techniques
  • Management Cycle, Quality Functions & Total Quality Systems
  • The Management Cycle & Quality Functions
  • Acceptance Sampling
  • Corrective & Preventive Action and Barriers to Quality Improvement
  • Kaizen and Concept of Quality Cost
  • Customers Types: Internal & External Customers, Customers Retention & Satisfaction
  • Continuous Process Improvement
  • Problem Solving & Deming PDCA Cycle
  • Problem Solving - Basic Seven Quality Management Tools
  • Problem Solving - Idea Generation & Process Analysis Tools
  • Problem Solving Quality Improvement Stories
  • Training
  • Failure Mode, Effects & Criticality Analysis
  • Quality Function Deployment
  • Taguchi Robust Designs
  • Malcom Baldrige National Quality Award
  • Quality Management Systems & Standards
  • Quality Management System ISO Quality Management Standards
  • Quality Management Systems and ISO 9000 Standards

This course is for:

  • MBAs / engineering graduates
  • Diploma holders having experience in manufacturing or service sector
  • Shop floor workers of a manufacturing organization
  • Industrial workers from manufacturing organisation
  • Entrepreneurs

Note: This 21 hours course can be completed in 3 months

Type of examination:  It will be a computer based examination which will include multiple choice questions (MCQ). The said questions will be from the topics covered in the course.

Courses you may like