Total Quality Management (TQM) : Tools & Techniques

Learn how the Total Quality Management (TQM) is unleashing a change in various organisations across the globe.


Total Quality Management (TQM) : Tools & Techniques


About the Course: 

The TQM is a philosophy that can be implemented in the different organisation. In this course, we’ll discuss various philosophies of TQM and its salient features as chanted by Quality Gurus. TQM gained momentum in the backdrop of the Ford inspired mass-production which escalated several quality challenges.

The TQM emerged from the manufacturing sector and crept into the services sectors. The benefits of the quality management practice are adequately documented in India and the rest of the world. Several companies tweaked and implemented it according to their requirements. It effectively involves everyone from top management to the shop floor workers to enthusiastically participate as a team.

You’ll be able to learn:  

  • How TQM evolved, historically
  • Emergence of two quality management approaches namely Western and Japanese
  • How Japanese quality management approach gained momentum
  • Basic concepts and strategies of TQM (the Deming Cycle or the PDCA)
  • Quality tools used in implementation of TQM in an organisation

Week 1 details

Basic Definitions of Quality & Historical Development of TQM

Introduction to TQM – Philosophies, Principles & Concepts

Introduction to TQM – Contributions of Edward Deming & Philip Crosby

Introduction to TQM – Contributions of Joseph M Juran

Week 2 details

Quality Gurus & Their Contributions, Efforts of Walter Shewhart & Edward Deming

Quality Gurus & Their Contributions

Philosophies of Quality Gurus

Understanding TQM – Japanese Approach to TQM

Week 3 details

Understanding TQM – Motivation for Starting TQM in Japan

Understanding TQM – Japanese Approach of Long Term Planning For TQM

Understanding TQM – Organizing & Planning for Quality in Japan

Organizational Culture

Week 4 details

Strategic Planning & SWOT Analysis

Strategic Planning & Strategic Programming

Vision, Mission, Objectives, Goals, Targets & Action Plans

Leadership & Commitment of Top Management in Implementing TQM

Week 5 details

Team Building & Evolution

Team Dynamics & Conflict Management

Management Styles

Change Management

Week 6 details

Managing Change

Motivation – Principles & Techniques

Management Cycle, Quality Functions & Total Quality Systems

The Management Cycle & Quality Functions

Week 7 details

Acceptance Sampling

Corrective & Preventive Action and Barriers to Quality Improvement

Kaizen and Concept of Quality Cost

Customers Types: Internal & External Customers, Customers Retention & Satisfaction

Week 8 details

Continuous Process Improvement

Problem Solving & Deming PDCA Cycle

Problem Solving – Basic Seven Quality Management Tools

Problem Solving – Idea Generation & Process Analysis Tools

Week 9 details

Problem Solving Quality Improvement Stories


Failure Mode, Effects & Criticality Analysis

Quality Function Deployment

Week 10 details

Taguchi Robust Designs

Malcom Baldrige National Quality Award

Quality Management Systems & Standards

Quality Management System ISO Quality Management Standards

Week 11 details

Quality Management Systems and ISO 9000 Standards

Certification Benefits:    

The learner will recognize TQM as a valuable approach for improving productivity in any organisation.

This course is for:

  • MBAs / engineering graduates
  • Diploma holders having experience in manufacturing or service sector
  • Shop floor workers of a manufacturing organization
  • Industrial workers from manufacturing organisation
  • Entrepreneurs