About the Course:
This course will begin with an introduction to organisation culture. As experts underlined, organisation culture influences everything and everyone within the organisation. It is not an isolated exercise. The organisational culture sheds light on the way employees act in the workplace. It is one of the critical processes for TQM. A well-grained organisational culture requires several steps. These are quality planning, strategic planning, team building, change management, motivation, managing the change, conflict management and so on. A company equipped with good organisation culture increases productivity and performance. These two require leadership and commitment from the top management in implementing TQM Change requires new behaviour from everyone involved including the top management in implementing TQM. One must agree that the change is always difficult and disruptive. It is always said that change is the only thing that does not change. Every organisation needs a team to meet the targets of TQM. Team building is an indispensable part of it. In this backdrop, conflict management is a duty shared by the facilitator and the team leader. The facilitator can assist the leader by assuring that creative conflict is not repressed, but encouraged. A well-developed culture involves the people who are affected by a decision in the organisation. This is fundamental to developing teamwork, cooperation, involvement, and trust, between people, divisions, and levels.
What you will learn
In this course, you will learn about the following components of TQM: Organizational Culture Strategic planning & SWOT Analysis Leadership & Commitment of Top Management in Implementing TQM
- Team Building & Evolution
- Team Dynamics & Conflict Management,
- Management Styles
- Change Management
- Managing Change Motivation: Principles, Techniques & Strategies
Learners will learn about basic concepts of how various organizational practices helps in TQM implementation. Its usefulness in enhancing the productivity and reputation of the business organizations.