Continuous Quality Improvement(CQI)

Learn salient features of CQI which will help learners in structural tools for analysis, decision-making, and performance measurement in healthcare organisations



Continuous Quality Improvement(CQI)


CQI is the process-based, data-driven approach
to improving the quality of a product or service. It operates under the belief
that there is always room for improving operations, processes, and activities
to increase quality. The underlying philosophy of continuous quality
improvement is that when problems arise it is generally a result of poor work
design, unclear instructions, or the failure of leadership not the people
performing the processes. Within Quality improvement, employees are encour

the Course

In this course you will learn about the
importance of quality in an healthcare organization and how you can contribute
by implementing a project to improve processes of care and outcomes. By
learning the methods of QI and implementing these methods, you will add
powerful QI tools to your ‘toolbox.’ This training helps you use structural
tools for analysis, decision making and performance measurement. Healthcare
environments are complex settings and call for a sophisticated set of
collaborative teamwork skills and systems thinking is essential. The objective
of this course is to empower you to improve your knowledge and skills in the
science of quality improvement so that you can take action in your own
organization to improve the quality of care for your customers. This course
encourages people to think creatively about what it means for an organization
to make quality the highest priority. It includes practical application of
Quality management processes and tools are presented for the continuous
improvement of organizational quality

will you learn


You will learn how continuous quality
improvement is part of a hospital’s culture, how it benefits a healthcare
organization, and about one of the most popular methods of implementing CQI.
After completion of the continuous quality improvement course, one should be
able to: 
1. Demonstrate knowledge and skills necessary to
effectively participate as a contributing member or       leader of a CQI
2. Demonstrate an appreciation for the need to
improve quality in an Organization and the contribution that CQI methodology
can make to the Organization system and its patients

Course Outline:

  • Introduction to Quality and Quality in Healthcare 
  • Quality Pioneers and Quality Improvement 
  • CQI and Quality Tools 
  • PDCA Cycle 
  • PDCA Tools and Techniques 
  • Root Cause Analysis 
  • RCA Tools and Techniques 
  • Failure Mode and Effects Analysis 
  • Failure Modes and Effects Analysis (FMEA) Implementation,
    Limitations and Template 
  • Six Sigma 
  • Lean 
  • Lean Six Sigma 



1. This certification demonstrates a company’s
commitment to continuous improvement. 2. Continuous quality improvement focus
to increase business performance. 3. Improved accountability 4. Improved staff
morale 5. Refined service delivery process 6. Flexibility to meet service need
changes 7. Enhances information management, client tracking & documentation
8. Means to determine & track program integrity and effectiveness 9. Lends
itself to design of new programs & program components 10. Allows
creative/innovative solutions


Nursing Staff (NNM, BSc with relevant
OR Technical / paramedical staff with relevant
hospital experience
OR Master in Hospital Management or Doctors
(including MBBS, Dentists, and AYUSH etc.)