| BUSINESS COMMUNICATION & MANAGING CONFLICT |
|
| Day/Date |
Session |
Topic |
Duration |
Methodology |
| Day 1 |
Pre Lunch |
Introduction & Basic of Communication |
45 minutes |
Icebreaker, Activity , Self Assessment |
| Barriers to communication, Types of Communication |
20 minutes |
ILD |
| Break |
| Verbal & Non verbal Communication |
60 minutes |
Activity; Role - Play & ILD |
| |
Written Communication |
30 minutes |
Case Study & ILD |
| |
Lunch |
| Post Lunch |
Presentation Skills |
45 minutes |
Activity; Role - Play & ILD |
| Summarising & Query Handling |
15 minutes |
ILD |
| Break |
| Managing Conflict |
45 minutes |
Self- Assessment, ILD |
| Feedback Giving |
15 minutes |
ILD |
| Summarising, Query Handling |
10 minutes |
|
| |
| Emotional Intelligence , Team Building & Leadership |
|
| Day/Date |
Session |
Topic |
Duration |
Methodology |
| Day 2 |
Pre Lunch |
Understanding Emotional Intelligence |
90 minutes |
Warming -up, Activity , Self Assessment |
| Summarising & Query Handling |
10 minutes |
|
| Break |
| Using Emotional Intelligence for Professional and Personal Effectiveness |
90 minutes |
Situational Analysis |
| |
Summarising & Query Handling |
10 minutes |
|
| |
Lunch |
| Post Lunch |
Effective Team work; Handling Difficult Team members |
90 minutes |
Activity; Role - Play |
| Summarising & Query Handling |
10 minutes |
|
| Break |
| Understanding Leadership ; Situational Leadership |
90 minutes |
Self- Assessment, Activity |
| Summarising & Query Handling |
10 minutes |
|
| |
