BUSINESS COMMUNICATION & MANAGING CONFLICT |
|
Day/Date |
Session |
Topic |
Duration |
Methodology |
Day 1 |
Pre Lunch |
Introduction & Basic of Communication |
45 minutes |
Icebreaker, Activity , Self Assessment |
Barriers to communication, Types of Communication |
20 minutes |
ILD |
Break |
Verbal & Non verbal Communication |
60 minutes |
Activity; Role - Play & ILD |
|
Written Communication |
30 minutes |
Case Study & ILD |
|
Lunch |
Post Lunch |
Presentation Skills |
45 minutes |
Activity; Role - Play & ILD |
Summarising & Query Handling |
15 minutes |
ILD |
Break |
Managing Conflict |
45 minutes |
Self- Assessment, ILD |
Feedback Giving |
15 minutes |
ILD |
Summarising, Query Handling |
10 minutes |
|
|
Emotional Intelligence , Team Building & Leadership |
|
Day/Date |
Session |
Topic |
Duration |
Methodology |
Day 2 |
Pre Lunch |
Understanding Emotional Intelligence |
90 minutes |
Warming -up, Activity , Self Assessment |
Summarising & Query Handling |
10 minutes |
|
Break |
Using Emotional Intelligence for Professional and Personal Effectiveness |
90 minutes |
Situational Analysis |
|
Summarising & Query Handling |
10 minutes |
|
|
Lunch |
Post Lunch |
Effective Team work; Handling Difficult Team members |
90 minutes |
Activity; Role - Play |
Summarising & Query Handling |
10 minutes |
|
Break |
Understanding Leadership ; Situational Leadership |
90 minutes |
Self- Assessment, Activity |
Summarising & Query Handling |
10 minutes |
|
|