About the Course:
CQI is the process-based, data-driven approach to improving the quality of a product or service. It operates under the belief that there is always room for improving operations, processes, and activities to increase quality. The underlying philosophy of continuous quality improvement is that when problems arise it is generally a result of poor work design, unclear instructions, or the failure of leadership not the people performing the processes. Within Quality improvement, employees are encore.
In this course you will learn about the importance of quality in an healthcare organization and how you can contribute by implementing a project to improve processes of care and outcomes. By learning the methods of CQI and implementing these methods, you will add powerful CQI tools to your ‘toolbox.’ This training helps you use structural tools for analysis, decision making and performance measurement. Healthcare environments are complex settings and call for a sophisticated set of collaborative teamwork skills and systems thinking is essential. The objective of this course is to empower you to improve your knowledge and skills in the science of quality improvement so that you can take action in your own organization to improve the quality of care for your customers. This course encourages people to think creatively about what it means for an organization to make quality the highest priority. It includes practical application of Quality management processes and tools are presented for the continuous improvement of organizational quality.
What will you learn
You will learn how continuous quality improvement is part of a hospital’s culture, how it benefits a healthcare organization, and about one of the most popular methods of implementing CQI. After completion of the continuous quality improvement course, one should be able to: 1. Demonstrate knowledge and skills necessary to effectively participate as a contributing member or leader of a CQI effort. 2. Demonstrate an appreciation for the need to improve quality in an Organization and the contribution that CQI methodology can make to the Organization system and its patients.