Product & Service performance management for enduring success through 7 QC tools

About the Program:
 7QC tools are foundation to Business/ Quality improvement . One may use the concept like Problem Solving; Juran’s tribology – Planning - Improvement -Control; Yellow Belt of Six Sigma -DMAIC( Define-Measure-Analyse-Improve-Control). These concepts can be effectively put to use by applying these 7QC tools.
Managing Quality ,involves following these three steps:

  •  Planning
  •  Improvement
  •  Control

the steps adopted engage a team from different perspectives like engineering, production/servicing , maintenance, field service functional members to plan for producing quality product / providing quality service, sustaining the same with check points defined and also controlled using standards.

Program Objective :

1.       To understand the three steps of Quality Management and understanding 7 QC tools to work on these three steps.7 QC tools are basic tools which are used to bring ideas & data together identified by individuals with different perspective.

2.       To use these tools to identify customer/business /employee/ strategic needs to establish a link of these outcomes to process steps. Outcomes are commonly known as CTQ ( critical to Quality  objectives) & linked to CTP (critical to process Parameters) by using BRAINSTORMING to identify opportunity areas to be improved and controlled upon. 

 Course Duration :  6 hours from 10:00 hrs. to 16:00 hrs.  


Course content  


10:00 hrs. - 11:40 hrs. 

  • Introduction Of the topic by the Faculty
  • Participants to share their perspective on Various approaches on continual improvement for success of an organization, stakeholders including customer, employees, management, partners.
  • Sharing of Juran Trilogy, Problem Solving, Kaizen & DMAIC as concepts for Continual Improvement
  • Brainstorming as an enabler for  going beyond obvious and idea generation
  • Application of brainstorming for opportunity area identification
  • To Understand Cause & Effect
  • Application of C&E by participants to identify causes

11:40 hrs – 12:00 hrs

                                    Tea Break (20 Min)

12:00 hrs – 13:30 hrs

  • To Understand Discrete & Continuous Data
  • To Understand Check Sheet to  collect data
  • Application of at least one type of check sheet  to collect data by participants
  • To Understand & use pareto chart for problem/ cause prioritization
  • To Understand & use graphs, Scatter plots, histogram

13:30 hrs – 14:10 hrs

Lunch Break (40 Min)

14:10 hrs – 15:10 hrs

  • To Understand & use control charts for generating information from data & decision making

15:10 hrs – 15:30 hrs

Tea Break (20 Min)

15:30 hrs – 16:00 hrs

  • To Understand Continual Improvement QC story
  • Each Participating group  / Indi dual to prepare & share QC story


Pre -Requisite : 

  1. Individual Participants/groups are encouraged  to come  prepared with their respective problem statements with their corresponding data
  2. Should have a stable internet connection for attending the program

Mr. Arun Malik Faculty:

  • 45 years experience in Manufacturing-Automobile, Japanese Education, Telecom Services, Pharmaceuticals,  Consultancy .
  • Expertise in Business Management, Training & Development, Quality Systems, Performance enhancement ,  Change Management & Business transformation .
  • Black Belt in Six Sigma from Motorola University
  • Executive Director – TIA, India Hub. Last assignment was as Head of Business Excellence at Bharti Airtel
  • Certified ISO 9000 2015 Lead Assessor,TL9000 lead Assessor, ISO 27001 Auditor and CII Exim Award Assessor. 

 Participation fees: 

  • QCI Member/registered Auditor/Consutant  or  Group nomination (2 or more) - 10% discount :    Rs. 765 including GST
  • Non -member : Rs. 850 including GST

  Note : 

  1. Only one type of discount can be availed at a time
  2. Fees is non-refundable, however the participation is transferrable
  3. Payment is to be made online during registration | For offline payment and registration assistance please send your request to

NEFT Details: 
Bank Name: ICICI Bank
Account No: 038601002144
MICR code: 110229059
IFSC - ICIC0000386

For any queries, please contact:  
Ashutosh Kumar ||   || 9465518359
Shruti Gupta || 9911509884

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