Total Quality Management (TQM)

Associated Courses


Learn how the Total Quality Management (TQM) is unleashing a change in various organisations across the globe.



About the Course: 

The TQM is a philosophy that can be implemented in the different organisation. In this course, we’ll discuss various philosophies of TQM and its salient features as chanted by Quality Gurus. TQM gained momentum in the backdrop of the Ford inspired mass-production which escalated several quality challenges.

The TQM emerged from the manufacturing sector and crept into the services sectors. The benefits of the quality management practice are adequately documented in India and the rest of the world. Several companies tweaked and implemented it according to their requirements. It effectively involves everyone from top management to the shop floor workers to enthusiastically participate as a team.

You’ll be able to learn:  

How TQM evolved, historically
Emergence of two quality management approaches namely Western and Japanese
How Japanese quality management approach gained momentum
Basic concepts and strategies of TQM (the Deming Cycle or the PDCA)
Quality tools used in implementation of TQM in an organisation
This course is for:
MBAs/engineering graduates
Diploma holders having experience in manufacturing or service sector
Shop floor workers of a manufacturing organization
Industrial workers from manufacturing organisation

Certification Benefits:    

The learner will recognise TQM as a valuable approach for improving productivity in any organisation. (They will have to do the advanced level courses in TQM in order to implement it in an organization.)


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