Continuous Quality Improvement(CQI)


Learn salient features of CQI which will help learners in structural tools for analysis, decision-making, and performance measurement in healthcare organisations


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About the Course:
The Continuous Quality Improvement (CQI) is the process-based, data-driven approach to improving the quality of a product or service. It operates under the belief that there is always room for improving operations, processes, and activities to improve quality. The underlying philosophy of continuous quality improvement is that when problems arise it is generally a result of poor work design, unclear instructions and the failure of leadership, not the people performing the processes. Within the quality improvement approach, employees are encouraged to analyse their work processes and make suggestions on how to improve them for better healthcare delivery.

This course will begin with an overview on the CQI.  By learning the methods of quality improvement and implementing its methods, the learner will add powerful QI tools.
This course will help learners in structural tools for analysis, decision-making, and performance measurement. Healthcare environments are complex settings and call for a sophisticated set of collaborative teamwork skills and systems thinking is essential.   There are 12 modules:

  • Introduction to Quality and Quality in Healthcare
  • Quality Pioneers and Quality Improvement
  • CQI and Quality Tools
  • PDCA Cycle
  • PDCA Tools and Techniques
  • Root Cause Analysis
  • RCA Tools and Techniques
  • Failure Mode and Effects Analysis
  • Failure Modes and Effects Analysis (FMEA) Implementation, Limitations and Template
  • Six Sigma
  • Lean
  • Lean Six Sigma

You’ll be able to learn:  

  • How continuous quality improvement is part of organisational culture
  • How it benefits a healthcare organisation
  • How and where this method is applied
  • How it has created tremendous value and accelerate competitive advantage
  • How CQI methodology can help the patients

 This course is for:

  • Nursing staffs having relevant experience
  • Technical / paramedical staff with relevant hospital experience
  • Post-graduates in hospital management
  • Doctors (MBBS, Dentists, AYUSH and many more)

Certification Benefit:

  • Demonstrate organisation’s commitment to continuous improvement
  • Improve accountability and improve staff morale within the organisation
  • Refines service delivery process
  • Enhance information management, client tracking & documentation
  • Determine and track programme integrity and effectiveness
  • Lends itself to design of new programmes and components
  • Allow creative and innovative solutions to take shape


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